Our operating model is simple. We work with our veterinarian partners to acquire ownership in veterinary hospitals, and then help in the management of these practices. This allows the veterinarians to focus on practising first-rate medicine, and allows the clinic’s staff, clients and patients to benefit from experienced business operators and managers.
We operate two core businesses: 1) corporate owned practices, and 2) partner practices.
Our philosophy is based on the following principles:
RESPECT THE HERITAGE
We recognize that the successes of the practices that we acquire are based on a certain philosophy and reputation in the community. Although there are some inevitable changes that will happen, maintaining the clinic’s individuality and not employing a cookie-cutter approach is key to gaining the trust of the clientele and the staff.
CLIENT SERVICE FIRST
Everything we do from a management perspective is done to gain trust and improve client service. Whether it is our commitment to responsible pricing, our client appreciation events, or our new client advocate program, we want to ensure that clients’ needs are met.
Our success comes from supporting the team in your hospital. We strongly believe in providing all team members with opportunities to grow and develop in their careers. Whether through continuing education or enhanced roles and responsibilities, our goal is to build a rewarding place to work.
Great medical care is the cornerstone of any hospital. We believe in leaving the medicine to our medical teams, and we work to ensure that you have the tools and resources required to provide your patients and clients with the care they deserve.
Our guiding principles have led us to become the largest Canadian owned and operated organization of its kind with over 100 locations from coast to coast. Among this growing network, we manage seven 24-hour hospitals which we understand have different needs than our regular practices. Our teams respect the relationship that clients have established with their primary veterinarian and work with surrounding hospitals to support their clientele during emergencies. We focus on client communication and compassion to ensure a positive experience when clients are faced with the emotional stress of an emergency visit. Our 24-hour hospitals employ veterinarians and staff that have been trained in emergency care procedures and have the medical equipment required to provide critical care to patients with immediate life-threatening conditions.
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