Our Philosophy

Our Philosophy

Our business model is simple.

We operate two core businesses: 1) corporate owned practices, and 2) partner practices.

Our operating model is simple. We work with our veterinarian partners to acquire ownership in veterinary hospitals, and then help in the management of these practices. This allows the veterinarians to focus on practising first-rate medicine, and allows the clinic’s staff, clients and patients to benefit from experienced business operators and managers.

Our philosophy is based on the following principles:

1. Respect the heritage

We recognize that the successes of the practices that we acquire are based on a certain philosophy and reputation in the community. Although there are some inevitable changes that will happen, maintaining the individuality of the clinic and not employing a cookie-cutter approach is key to being able to gain the trust of both the clientele and the staff.

2. Client service first

Everything we do from a management perspective is done to gain trust and improve client service. Whether it is our commitment to responsible pricing, our client appreciation events, or our new client advocate program, we want to ensure that clients’ needs are met.

3. Team Growth

Our success comes from supporting the team in your hospital. We strongly believe in providing all team members with the opportunity to grow and develop in their careers. Whether through continuing education or enhanced roles and responsibilities, our goal is to build a rewarding place to work.

4. Great Medicine

Great medical care is the cornerstone of any hospital. Although we believe in leaving the medicine to our medical teams, we work to ensure that you have the tools and resources required to provide your patients and clients with the care they deserve.